SHIPPING

Complimentary overnight or 2nd day insured shipping in Canada with Federal Express. Rural area destinations may take a longer time. Any additional delivery charges as a result are the sole responsibility of the customer.

Please note that all shipping quotes exclude the Northwest Territories, Yukon Territories, Newfoundland, Labrador, Nunavut and Rural Areas. All orders placed from these listed areas in Canada will be reviewed by our shipping department and you will be advised of any additional shipping charges before we release the goods.

You will receive a confirmation email with your tracking number once your order has shipped. All shipped orders require a signature upon receipt.

Customers are responsible for all costs associated with taxes or customs where applicable. Customers are also responsible for fees associated with delivery to an incorrect address. Once the package is delivered and signed for, it becomes the sole responsibility of the customer.

Orders will be shipped out from Tuesday-Thursday (if next day delivery) and never on weekends.

U.S. customers are required to fill out an Importer I.D Form for U.S Customs, which you will find on the shipping page. Please print it, fill out the applicable spaces, sign and scan back to us so we may ship.

PLEASE NOTE** We will not be able to ship your order without this form completely filled out as per instructions.

All shipments will be sent with a NAFTA (North American Free Trade Agreement) certificate and there will not be any applicable duties.

 

RETURNS

Due to the individual craftsmanship involved in every piece produced in our atelier, Gloria Bass Design does not issue refunds. You may exchange merchandise in accordance with the exchange policy set forth below.

Exchanges of merchandise which are not in compliance with the conditions and time frames set forth below may be rejected.

All goods must be returned unworn and in original showroom condition with original tags attached to them. Gloria Bass Design will not accept for exchange any merchandise that shows signs of wear, or has been used or altered from its original condition in any way.

 

Store credits are issued once merchandise has undergone a quality control check. Return shipping fees are the responsibility of the buyer. Gloria Bass Design may refuse any returns that do not comply with our conditions stated above.

A return authorization number is required for any returns.  Please call us at 514-933-7062 to request an authorization number. Returns must be shipped within (7) days of receipt of the merchandise or they will not be processed.

All sales are final on custom orders and one-of-a kind pieces and are not returnable due to the rarity of the gemstones & the difficulty in finding replacements. However, we will gladly provide the necessary alterations to a piece so that it fits perfectly. Please call us or provide a telephone number where we may reach you to guide you through this process.

Please ensure that your ring size is correct. We will do everything we can to ensure a perfect fit, however it is the customer’s responsibility to give a correct size. We will adjust a sizing minimally without charges except for shipping.

 

MERCHANDISE CREDIT

Upon verification that the merchandise satisfies the standards set forth above, Gloria Bass Design will issue a merchandise credit to the customer. Initial and return shipping charges, including insurance, will be the responsibility of the customer and will be deducted from the original amount paid by the customer before a credit is issued.

                         

TERMS & CONDITIONS

(The "Website") is a site operated by Gloria Bass Design Inc., hereafter referred to as “Gloria Bass" or "we”. Use of the Website is subject to the following Terms of Use (the "Terms"). Gloria Bass Design may revise these Terms from time to time by updating this page, with the revised Terms taking effect for all users as of the date stated on the posting. Your continued use of this Website following the posting of any changes indicates your acceptance of the changes. You should consult the Terms regularly.

Please read the Terms carefully before using the Website. You expressly acknowledge that you are aware of these Terms and have had access to the same upon entering the Website. Your use of the Website constitutes your agreement to the Terms. If you do not agree with the Terms, please do not use the Website.

 

COPYRIGHT

All text, graphics, logos, images, digital downloads, and data compilations, both individually and as they are compiled on the Website, and all software found on the Website are the property of Gloria Bass and are protected by Canadian and international copyright laws.

 

DISCLAIMER OF LIABILITY

Neither Gloria Bass nor its affiliates make any representation or warranty of any kind, express or implied, including without limitation that the Website

will be uninterrupted or error-free, that defects will be corrected, or that the Website, including the server that makes it available, is free of viruses or other harmful components. Except as otherwise provided by applicable laws, in no event shall Gloria Bass, its affiliates, and each of their respective directors, officers, employees, agents, contractors, successors, and assigns, be liable for any direct, indirect, special, incidental, punitive, consequential or other damages arising out of or related to the use, inability to use, authorized use, performance or non-performance of the Website, as well as to damages for lost profits, business interruption or the loss of data or information, even if Gloria Bass was previously advised of the possibility of such damages and regardless of whether such damages arise in contract, tort, under statute, in equity, at law or otherwise.